UPDATE 2: As of now, it seems Mr. Joy has been able to reach
Capcom PR who have assured him this issue is now resolved, as he has reported in
his
article on TechRaptor. He has been able to play and it looks
like his not the only one. The only remaining potential caution is to not change
the language of the game before you put in your key during this activation, but
finally, it seems after months Capcom is finally making good on the purchases of
their audience.
UPDATE: Since posting this article, I have been in contact via Twitter with both the Don Parsons, News Editor at Raptor and Shaun Joy, the author of the article I sourced at the same site. Since writing, the only company to get back to Mr. Joy has been SecurRom, who basically wrote an email back telling him they do not have the account in their database, so they can not fix the issue. Valve and Capcom have been dead silent. You can see the email in an update to the
Techraptor article, as well as the current updates of his case in this Youtube video:
In addition, that article also contains a link to a SteamCommunity thread as well as a pic from it where Capcom has said they are aware of the issue and have a knowledgebase entry on their own site about how to fix this. This “solution” is EXACTLY WHAT I SAID IN THE ORIGINAL ARTICLE, supporting the theory of how this happened and how Capcom is “fixing it.” I hope Mr. Joy can get a lot faster results then I have heard from the reviews of the game. But from my perspective, this only pushes me to place most of the blame on Capcom, a small portion on Valve for not kicking them off the store by now, and none on SercurRom (since really they are the only ones doing what they are paid to here).
